Shipping policy
KLUXUR
At KLUXUR, every piece is crafted with precision and made to order to ensure the highest level of quality. Below is an overview of our shipping process:
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🛠️ Production Time
All of our jewelry is made to order.
• ⏱️ Production time: 10-15 business days
• Each piece goes through detailed manufacturing, stone setting, and quality control before shipment
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🚚 Shipping Time
Once your piece is completed:
• 📦 Shipped via FedEx Express
• ⏱️ Estimated delivery time: 2-3 business days within the United States
• 🌎 International shipping available (delivery times may vary depending on destination)
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🔒 Shipping Security
• All orders are shipped with signature required upon delivery
• Every package is fully insured during transit
• A tracking number will be provided once your order has been shipped
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📸 Pre-Shipment Confirmation
Before shipping your order:
• We will send you real photos and videos of your finished piece
• We ensure everything meets our quality standards before dispatch
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📍 Customer Responsibility
• Customers are responsible for providing a correct and secure shipping address
• KLUXUR is not responsible for delays or delivery issues caused by incorrect or incomplete addresses
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📦 Delivery Attempts
• If delivery is unsuccessful, FedEx will attempt redelivery
• Additional shipping fees may apply if reshipping is required
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🏢 Local Pickup (Optional)
We also offer in-person pickup:
• 📍 Seybold Building – Miami, FL
• By appointment only
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❗ Important Notes
• Due to the custom nature of our pieces, production time is necessary to ensure the highest quality
• During peak seasons or promotions, production times may vary slightly
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If you have any questions regarding your order or shipping, feel free to contact us:
📩 kluxur.diamond1@gmail.com
📞 (305) 345-4907